Hassle-Free Returns & Refunds – Your Satisfaction Guaranteed

At Hydro Stanley, we stand by the quality and craftsmanship of our products. If you’re not completely satisfied with your purchase, we offer a seamless return and refund policy to ensure a stress-free shopping experience.

Return & Exchange Eligibility

We accept returns and exchanges under the following conditions:
✔ Timeframe: Items must be returned within 30 days of delivery.
✔ Condition: The product must be unused, undamaged, and in its original packaging with all tags and accessories included.
✔ Proof of Purchase: A valid order number or receipt is required for processing returns.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:
❌ Used, damaged, or altered tumblers.
❌ Customized or personalized items.
❌ Final sale or clearance items.

How to Initiate a Return

1️⃣ Contact Us: Email our support team at [email protected] with your order details and reason for return.
2️⃣ Approval & Instructions: Once approved, we’ll provide a return shipping label and instructions.
3️⃣ Ship the Item: Securely pack the tumbler and ship it back within the provided timeframe.
4️⃣ Processing & Refund: Upon receiving the item, we will inspect it and issue a refund within 5-7 business days to your original payment method.

Defective or Damaged Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We’ll offer a free replacement or full refund, no questions asked!

Refund Processing Time

✔ Refunds are typically processed within 5-7 business days after we receive your returned item.
✔ If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider before reaching out.

Shipping Costs & Restocking Fee

🔹 Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
🔹 Restocking Fee: A 10% restocking fee may apply for returns that do not meet our standard return conditions.

Need Help?

Our customer support team is here to assist you! For any refund or return inquiries, reach out to us at:
📧 Email: [email protected]
📞 Phone: +1 (703) 405-9546

At Hydro Stanley, your satisfaction is our priority. Shop confidently, knowing we’ve got you covered!